Contact information
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CONTACT US
Mythrafashion.com
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"We're real people behind a real brand — and we're here for you."
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WHETHER YOU HAVE A QUESTION BEFORE YOU BUY, NEED HELP WITH AN ORDER,
OR SIMPLY WANT TO SAY HELLO — WE'D LOVE TO HEAR FROM YOU.
At Mythrafashion, every customer conversation matters. We're a small, passionate
team building a brand we're proud of — and that means we take your feedback,
questions, and concerns personally. Reach us through any of the channels below
and we'll get back to you as quickly as we can.
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GENERAL SUPPORT
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Email : support@mythrafashion.com
Phone : [Your Contact Number]
WhatsApp : [Your WhatsApp Number]
(Tap to chat: wa.me/91XXXXXXXXXX)
Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM IST
Sunday & Public Holidays — Closed
(Emails received outside working hours will be responded to
on the next working day.)
Response Times:
Email : Within 24 hours on working days
WhatsApp : Within 4–6 hours on working days
Phone : Available during support hours
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ORDER-RELATED QUERIES
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For queries related to:
- Order status and tracking
- Delivery delays or issues
- Cancellations before dispatch
- Invoice and payment receipts
Please email: orders@mythrafashion.com
Or WhatsApp: [Your WhatsApp Number]
Tip: Keep your Order ID ready — it speeds up our response significantly.
Your Order ID can be found in your order confirmation email or under
"My Orders" in your Mythrafashion account.
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RETURNS, REFUNDS & EXCHANGES
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For queries related to:
- Initiating a return or exchange request
- Refund status updates
- Damaged, defective, or incorrect items
- Store credit enquiries
Please email: returns@mythrafashion.com
Subject line: "Return Request — Order ID [XXXXXX]"
Attach:
- Clear photographs of the product and packaging
- Unboxing video (strongly recommended for damage/incorrect item claims)
Our returns team will respond within 2 business days of receiving
your request with all the necessary next steps.
Refer to our full Refund & Return Policy at:
www.mythrafashion.com/refund-policy
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BUSINESS, BULK ORDERS & GIFTING
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For queries related to:
- Bulk or wholesale orders (10+ units)
- Corporate gifting programmes
- Institutional or B2B procurement
- Brand collaborations and partnerships
Please email: hello@mythrafashion.com
Subject line: "Bulk Order / Gifting Enquiry"
We typically respond to business enquiries within 2–3 working days.
Please include details of the quantity, product type, and delivery
timeline to help us assist you faster.
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PRESS, MEDIA & INFLUENCER ENQUIRIES
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For media coverage, editorial features, product reviews, influencer
collaborations, and PR enquiries:
Please email: pr@mythrafashion.com
Subject line: "Media / Collab Enquiry — [Your Name / Platform]"
Include a brief introduction, your platform or publication, audience
size, and the nature of the collaboration you have in mind.
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LEGAL & GRIEVANCE
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Grievance Officer (as per Consumer Protection (E-Commerce) Rules, 2020):
Name : [Grievance Officer Full Name]
Designation : Grievance Officer
Organisation : Mythra Lifestyle Private Limited
Email : grievance@mythrafashion.com
Legal Email : legal@mythrafashion.com
Response Time : Acknowledgement within 48 hours
Resolution Time : Within 30 days of receipt of complaint
Mailing Address for Legal Notices:
Mythra Lifestyle Private Limited
Attn: Legal / Grievance Department
[Your Registered Business Address]
[City, State — PIN Code]
India
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REGISTERED BUSINESS DETAILS
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Brand Name : Mythrafashion
Legal Entity : Mythra Lifestyle Private Limited
Website : www.mythrafashion.com
GST Number : [Your GSTIN]
CIN : [Your Company Identification Number]
Registered State: [State], India
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FIND US ON SOCIAL MEDIA
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Instagram : @mythrafashion instagram.com/mythrafashion
Facebook : Mythrafashion facebook.com/mythrafashion
YouTube : Mythrafashion youtube.com/@mythrafashion
Pinterest : Mythrafashion pinterest.com/mythrafashion
Tag us in your photos using #Mythrafashion — we love seeing our
products out in the world and may feature your post on our page
(with full credit, of course).
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FREQUENTLY ASKED QUESTIONS
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Before reaching out, you may find your answer instantly in our FAQ page:
www.mythrafashion.com/faqs
Common topics covered:
- How to track my order
- How to initiate a return or exchange
- Payment methods accepted
- COD availability by pincode
- Sizing and fit guidance
- Eyewear care instructions
- Loyalty points and rewards
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A NOTE FROM OUR TEAM
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We're a young brand with a genuine commitment to getting things right.
If something hasn't gone the way you expected, please give us the chance
to make it right before leaving a review. We promise to listen, respond
honestly, and do our best.
Thank you for choosing Mythrafashion.
We're grateful for every order, every message, and every customer
who believes in what we're building.
— The Mythrafashion Team
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Copyright © 2025 Havit venture LLP. All Rights Reserved.
www.mythrafashion.com
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END OF CONTACT INFORMATION PAGE
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